Sitting Around Warranty, Care & Maintenance 

 

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Warranty

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Please keep your invoice as there is a 12 month manufactures warranty on furniture. You must contact us as soon as warranty issues appear, within 7 days, any extra damage done due to lack of action is not a warranty issue.

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Warranty claims are to be made immediately when a fault is apparent, within 7days, any further damage caused by a lack of action on purchaser’s part is not a warranty claim. 12 month warranty only applies to manufacturing faults not wear and tear. Domestic products are not covered if used for commercial use. RUSTING OR LACK OF MAINTENANCE IS NOT COVERED BY WARRANTY.

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It is the customer's responsibility to pay freight on warranty claims unless the item is D.O.A. (Damaged on arrival) We do not offer refunds unless the item is D.O.A. Photo's and video evidence of D.O.A product must be sent through to use within 24 hours of the items were delivered. Depending on the warranty issue items will be repaired not replaced.

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Care & Maintenance

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PVC/ PU/ VINYL MUST BE CLEANED REGULARLY WITH A SOFT CLOTH AND MILD SOAPY WATER OR ARCO CLEANER (DO NOT USE ABRASIVE CLEANERS LIKE JIFF / GUMPTION OR NON NATURAL SPRAY AND WIPES, THESE PRODUCTS WILL DAMAGE THE UPHOLSTERY).

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Please keep indoor products out of direct sunlight it will age all materials and change the colour permanently.

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Fabric protectors should be used on fabric products to make it easier to clean and a regular vacuum; this will prolong the life span of the fabrics by removing grime and harmful perspiration and also body oils.

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Leather must be cleaned regularly and protected with a leather care product only. This is to prevent it from drying out.

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Chrome and stainless steel products may rust due to moisture in the air, regularly wipe any dust or food off of the metal and coat the metal with a product that will protect it from moisture we recommend INOX or car polish (Turtle wax).

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Any feedback that has been given to us from our customers (including but not limited to emails, messages, photos e.t.c) may be added onto our testimonial section of our website, please contact us as soon as possible if this does not suit you.

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Returns / swapping Items

 

Please contact us on (07) 5479 5502 if you have any questions about returns, we will try our hardest to help where we can. Please note we do not offer refunds if you simply change your mind e.g. wrong colour or size. We do offer a 24 hour loan service as well as online stool selector options which allows you to see the product in your home before you commit to buying. We understand that even with these services that it can sometimes be difficult to know if a product will work for you and your family so we do offer, at our discretion, an option to swap a product, this is only for items that are of equal value (please note that if you decide to go with a product that is of higher value you will have to pay the difference). There is a 30% restocking fee for all items swapped over, this is due to the fact that our suppliers will not let us turn a product, so all items that are returned to us will be put into storage until we are able to sell it on (please note that once the product is returned to us it is no longer a new product and we are unable to sell this product for the same price). It is the customer's responsibility to pay freight on all products returned as well as freight for the swapped product to be delivered to your chosen address.

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Refunds

 

Refunds are only offered for damaged on arrival products, we do not offer refunds if you simply change your mind e.g. wrong colour or size, as we are not secondhand dealers. Refunds will be issued through the same method that you used to pay for your item. Please note that if a refund is issued through paypal please note that there are paypal fees that apply.

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